Loryn Cole | Strategic User Researcher

Recent work

Featured

The Realities and Imaginaries of Artificial Intelligence in Education

Applied anthropology master's thesis exploring high school teacher and student attitudes about AI in education, and their hopes and fears for how it will impact education in the future.

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May 2026

The Realities and Imaginaries of Artificial Intelligence in Education

Applied anthropology master's thesis exploring high school teacher and student attitudes about AI in education, and their hopes and fears for how it will impact education in the future.

May 2026

Thesis Presentation: The Realities and Imaginaries of AI in Education

Presented my thesis research about how high school students and teachers feel about AI in the classroom and their hopes and fears about what it may become in the future to the UNT Anthropology department.

April 2026

Poster: The Realities and Imaginaries of AI in Education

Presented a poster based on my thesis research as part of the University of North Texas Applied Anthropology Student-Led Research Day, which celebrated 25 years of the master's in Anthropology program.

April 2026

Leveling Up Research Impact through Collaboration

Speaker at the Big Design 2026 conference. My presentation discussed how and why you should bring your stakeholders along on the research process — and explained the implications for using AI to synthesize research.

March 2026

"It's Inevitable": High School Student And Teacher Perspectives About The Future Of AI In Education

Presented a paper based on my thesis research at the Society for Applied Anthropology 2026 86th Annual Meeting, as part of a panel about the impact anthropology can have on the field of artificial intelligence.

December 2023

Exploring trust in SaaS AI solutions

As AI tools began to permeate the SaaS market, the Segment team wanted to understand what it meant for customers to trust AI, and which observability and security features were tablestakes for trust.

April 2022

Unpacking Segment self-service churn

To help the Segment self-service team understand an uptick in customer churn, I conducted a research project that connected product analytics events with actual customer experiences.

April 2021

Onboarding Usability Testing

I conducted end-to-end iterative usability testing to take a feature from prototype to launch, and included built-in discovery for our next project.

2020-2021

Dataquest User Profiles

Using interviews from more than 70 users across previous projects, I developed Dataquest's first user profiles, and validated those profiles using our onboarding survey.

2020-2021

Building user research at Dataquest

As the first and only user researcher at an EdTech startup, I used modern user research tools to build a lightweight but impactful research discipline.

July 2019

IJMS Conference Keynote

Shared a presentation at the 9th International Journal of Motorcycle Studies Conference about my experience as a woman in motorcycling and blogger, from learning to ride to becoming a motorcycle instructor.

2018

StudioPress Sites Brand Redesign

Six months after a new product launch, my qualitative and quantitative research informed a website redesign that increased revenue.